ZetBuzz Privacy Policy

ZetBuzz is an online gaming platform operated for players in Bangladesh. Our platform is accessible at zetbuzz.net and through the ZetBuzz mobile application. When this Privacy Policy refers to "ZetBuzz", "we", "us", or "our", it means the ZetBuzz platform and the team responsible for operating it.

ZetBuzz acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how ZetBuzz handles your data, you can reach us at [email protected].

ZetBuzz collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from payment providers when you make a deposit or withdrawal.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. We also do not collect financial data beyond what is necessary to process your deposits and withdrawals via bKash, Nagad, and Rocket.

ZetBuzz uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable gaming experience. Here is a clear breakdown of how your data is used:

• Account Management: To create and maintain your ZetBuzz account, verify your identity, and keep your account secure.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform Operation: To deliver the games and features you use, including Mines Gold, Racing, Captain's Bounty, Darts, Panda Dragon Boat, Coin, and Golden Bank.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support service.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support, in line with our responsible gaming commitments.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform Improvement: To analyse how the platform is used so we can fix issues, improve performance, and develop new features.

ZetBuzz processes your personal data on the following legal grounds:

• Contract Performance: Processing your identity and payment data is necessary to fulfil our contract with you — that is, to provide you with a ZetBuzz account and allow you to play games and make transactions.
• Legal Obligation: We are required by law to verify the identity of our players and to maintain records of financial transactions for anti-money laundering compliance purposes.
• Legitimate Interests: We process technical and usage data to keep the platform secure, prevent fraud, and improve the service. These are legitimate business interests that do not override your privacy rights.
• Consent: Where we send you promotional communications, we do so only with your explicit consent. You can withdraw this consent at any time by contacting [email protected].

ZetBuzz does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment Providers: We share the minimum necessary data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for their own data handling.
• Identity Verification Services: We may use third-party identity verification services to confirm your identity when required. These services process your data solely for verification purposes.
• Technology Partners: Our platform relies on hosting and infrastructure providers. These partners process data on our behalf and are contractually bound to handle it securely and only as instructed by ZetBuzz.
• Legal Authorities: We may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of ZetBuzz, our players, or others.

All third parties who process data on behalf of ZetBuzz are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

ZetBuzz uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how ZetBuzz uses cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies: We use analytics tools to understand which parts of the platform are most used, how long players spend on each game, and where technical issues occur. This data is aggregated and anonymised where possible.
• Security Cookies: These help us detect suspicious activity, such as login attempts from unusual locations or devices, and protect your account from unauthorised access.

ZetBuzz does not use advertising cookies or allow third-party advertising networks to place cookies on the platform. You can manage or delete cookies through your browser settings, though disabling essential cookies may affect your ability to use the platform.

ZetBuzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Here is a general guide to how long we keep different types of data:

When your data is no longer needed, ZetBuzz will securely delete or anonymise it. If you request account closure, your personal data will be retained for the minimum period required by law before being deleted.

ZetBuzz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and ZetBuzz servers.
• Encryption of sensitive data stored on our servers, including payment information and identity documents.
• Access controls that limit which ZetBuzz staff can access personal data, based on their role and the principle of least privilege.
• Regular security audits and penetration testing of the ZetBuzz platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Monitoring systems that detect and alert on suspicious activity in real time.

While ZetBuzz takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play an important role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a ZetBuzz player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of Access: You can request a copy of all personal data ZetBuzz holds about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can request that ZetBuzz delete your personal data, subject to our legal retention obligations.
• Right to Restriction: You can ask us to restrict how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your data where we rely on legitimate interests as the legal basis.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

ZetBuzz is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on ZetBuzz or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, ZetBuzz will promptly investigate, close the account if confirmed, and delete all associated personal data. We take underage access to gaming platforms very seriously and have age verification measures in place to prevent it.

ZetBuzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, ZetBuzz will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how ZetBuzz protects your data.

Your continued use of ZetBuzz after any updates to this policy are published constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ZetBuzz handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the ZetBuzz platform
• FAQ: Visit our FAQ page for answers to common questions

We take all privacy enquiries seriously and aim to respond to every request within 30 days. If your concern relates to a potential data breach or urgent security matter, please mark your email as urgent and we will prioritise your case.